Create your account with accurate personal details so trusted contacts can recognize you during safety moments.
Allow required permissions, especially location and notifications. Visit, LIVE, SOS, Manual Capture, and chat map flows depend on reliable device access.
Add trusted contacts and wait for approval where approval is required. StayKnown is built around known, trusted, consent-aware safety relationships.
Add a Safety Gallery image where required so approved contacts can recognize you during safety communication.
Review the safety rules before using LIVE sharing, SOS, chat, stories, stickers, or location features.
If the Help Center did not solve it, submit a support request with your account email, device, app version, exact feature, and what happened. Do not include passwords, OTPs, full card numbers, or private bank credentials.