StayKnown Acceptable Use Policy for safety, location, SOS, chat, contacts, and payments.

1) Acceptable use summary

StayKnown must be used only for lawful, consent-based, safety-focused purposes. It must not be used for stalking, harassment, intimidation, secret tracking, false emergencies, fraud, exploitation, violence, spam, impersonation, platform abuse, payment abuse, or unlawful surveillance.

2) Purpose of this policy

StayKnown exists to help people move, visit, communicate, and share safety context with trusted people. This policy protects that purpose by setting clear boundaries for how the Service may and may not be used.

3) Baseline rules every user must follow

• Use StayKnown only for lawful, safety-focused, consent-aware purposes.
• Respect privacy, consent, contact preferences, blocks, reports, approved-contact boundaries, and safety limits.
• Do not create false safety events, fake emergencies, misleading sessions, false contact requests, or deceptive alerts.
• Do not attempt to bypass plan limits, safety gates, VPN rules, device checks, contact approval, SOS verification, payment checks, or enforcement restrictions.
• Do not use the Service to threaten, stalk, harass, coerce, shame, exploit, impersonate, groom, extort, or control anyone.
• Do not interfere with StayKnown systems, APIs, storage, email delivery, push notifications, maps, live links, payments, wallet, or chat systems.
• Do not upload, send, or publish illegal, exploitative, hateful, threatening, stolen, private, abusive, or harmful content.
• Do not use StayKnown in a way that violates local law, court orders, protective orders, custody restrictions, school rules, workplace restrictions, platform rules, sanctions, or export-control rules.

4) Consent, contacts, and notice

Contacts and responders are part of a trusted safety network. They must not be added, notified, or targeted without a proper safety reason and permission or lawful basis.

• Only add contacts you have permission, lawful basis, or a legitimate safety relationship to notify.
• Tell contacts they may receive StayKnown safety emails, push alerts, map links, chat context, SOS alerts, or updates.
• Do not add contacts to embarrass, scare, annoy, threaten, punish, pressure, monitor, or control them.
• Do not use another person’s email, phone, username, image, profile, or identity without permission.
• Respect a contact’s request to stop receiving alerts unless a lawful safety basis requires otherwise.
• Do not bypass contact approval, invite, decline, expiration, removal, blocked-add, or consent rules.

5) Anti-stalking and anti-harassment rules

StayKnown has zero tolerance for stalking, harassment, intimidation, threats, coercion, control, and secret tracking.

• Do not track or monitor anyone without consent, knowledge, and lawful basis.
• Do not use location, Visit history, LIVE links, alerts, screenshots, messages, profile information, safety gallery images, or chat maps to control another person.
• Do not send repeated unwanted alerts, messages, story replies, voice notes, stickers, media, or contact requests.
• Do not use StayKnown to follow, pressure, expose, threaten, shame, punish, or retaliate against someone.
• Do not use the Service to violate protective orders, restraining orders, custody orders, school restrictions, workplace restrictions, or similar legal boundaries.
• Do not use StayKnown to gather personal information for targeting, exploitation, blackmail, doxxing, harassment, or retaliation.

6) Fraud, scams, impersonation, and deception

• Do not impersonate a user, contact, guardian, responder, emergency official, medical worker, support agent, law enforcement officer, government official, or StayKnown staff.
• Do not create fake emergencies to cause panic, force attention, damage someone’s reputation, or manipulate people.
• Do not use safety alerts, chat, or contact requests to request money, extort, blackmail, threaten, deceive, or pressure anyone.
• Do not forge, replay, tamper with, or misrepresent StayKnown emails, notifications, live links, receipts, chat messages, SOS alerts, or approval pages.
• Do not create multiple accounts to avoid restrictions, bans, plan limits, payment controls, contact limits, or enforcement.
• Do not use StayKnown to create false evidence or misleading safety records against another person.

7) Violence, harm, kidnapping, trafficking, and exploitation

StayKnown strictly prohibits use connected to violence, kidnapping, trafficking, coercion, exploitation, extortion, or physical harm.

• Do not use StayKnown to coordinate, threaten, hide, or facilitate harm.
• Do not use StayKnown to lure someone to an unsafe place.
• Do not use StayKnown to facilitate kidnapping, trafficking, forced movement, coercion, exploitation, grooming, or extortion.
• Do not use location, chat, stories, contacts, or alerts to identify or target vulnerable people.
• Do not use StayKnown to mislead emergency contacts, family, police, medical teams, schools, workplaces, or public agencies.
• Reports involving credible threats, kidnapping, trafficking, exploitation, or imminent harm may lead to urgent review, preservation, and lawful cooperation.

8) SOS, emergency, and false-alert rules

SOS and emergency-related flows are serious safety functions. They must be used only for genuine safety needs.

• Do not trigger SOS as a joke, test, prank, threat, punishment, or manipulation.
• Do not create false emergency alerts, misleading manual captures, fake Visit sessions, or false safety events.
• Do not use SOS to force someone to respond, meet, send money, prove loyalty, or reveal information.
• Do not misuse emergency language to scare contacts, family, support, employers, schools, police, or public agencies.
• Do not interfere with a user’s active SOS or pressure them to end protection.
• If you are in immediate danger, contact local emergency services directly first.

9) Visit, LIVE, map links, and location integrity

Visit, LIVE, manual capture, chat maps, and location features exist to support active safety awareness. They must not be used to stalk, expose, fabricate, or mislead.

• Start a Visit only for real safety-focused context.
• Do not create fake Visit sessions to deceive, pressure, frame, threaten, or manipulate someone.
• Do not share LIVE links with people who should not receive them.
• Do not access, guess, reuse, brute-force, scrape, or publish another person’s live link.
• Do not spoof GPS, fake movement, or alter device location to mislead StayKnown or contacts.
• Do not use fake GPS, emulators, modified apps, rooted/jailbroken manipulation, automation, or network tools to falsify safety context.
• Do not use location data to threaten, expose, follow, shame, control, punish, or exploit a person.
• Do not treat location as perfect proof; it may be approximate, delayed, stale, missing, or wrong.

10) VPN, network, and bypass restrictions

VPN and network integrity matter because StayKnown uses location and safety context. Users must not bypass safety checks or hide abusive behavior.

• Do not use VPN, proxies, Tor-like routing, spoofing tools, fake GPS, emulators, or network manipulation to bypass restrictions.
• Do not use VPN to hide abuse, avoid enforcement, manipulate location confidence, or bypass chat/location safety rules.
• Do not bypass app-launch VPN checks, chat VPN gates, mid-Visit VPN warnings, or safety blocks.
• Do not intercept, replay, forge, alter, or modify StayKnown requests, links, messages, alerts, emails, receipts, or notifications.
• Do not interfere with email delivery, push notifications, live links, map views, payment verification, or safety alerts.

11) Chat, files, media, stickers, stories, and private communication

StayKnown Chat and media features must be used respectfully and lawfully.

• Do not use chat to threaten, harass, stalk, coerce, exploit, impersonate, groom, extort, or intimidate someone.
• Do not send illegal, hateful, exploitative, abusive, harmful, deceptive, or threatening content.
• Do not send malware, phishing links, spyware, harmful files, credential-stealing links, or deceptive attachments.
• Do not bypass block, report, plan-gate, privacy, translation, VPN, media, or safety controls.
• Do not use chat location context to target, follow, expose, shame, or control someone.
• Do not upload or share private content, identity documents, images, videos, voice notes, or files without lawful permission.
• Do not use stickers, voice stickers, music stickers, or video stickers to threaten, harass, shame, impersonate, or exploit a person.
• Do not use stories, avatars, profile trust surfaces, or names to impersonate, shame, expose, threaten, or target anyone.
• Do not use translation to impersonate, manipulate, threaten, deceive, or hide abuse.

12) Safety Gallery, recognition images, and user content

Safety Gallery and profile media exist to help trusted people recognize the user in safety contexts. They must not be used for harassment, shame, impersonation, or unlawful exposure.

• Upload only lawful images, videos, files, voice content, and media you have the right to use.
• Do not upload another person’s private image, likeness, voice, or personal content without permission or lawful basis.
• Do not use Safety Gallery, profile images, stories, or media to impersonate, defame, shame, expose, blackmail, or target anyone.
• Do not use recognition images for stalking, surveillance, intimidation, or doxxing.
• Do not bypass file, sticker, duration, storage, moderation, safety, or plan-gate rules.
• Do not upload copyrighted music, video, or sticker content unless you own it or have the required rights.

13) Payments, subscriptions, coins, wallet, and refunds

If StayKnown includes subscriptions, purchases, coins, wallet, sending, withdrawals, or receipts, those systems must not be abused.

• Do not use payment systems for fraud, money laundering, illegal funding, scams, deception, or chargeback abuse.
• Do not manipulate receipts, app-store transactions, Paystack references, webhooks, ledgers, outbox jobs, wallet balances, withdrawals, subscription state, or plan gates.
• Do not impersonate another user to receive coins, money, refunds, withdrawals, gifts, or plan benefits.
• Do not use coins, payments, refunds, or wallet features to threaten, bribe, exploit, extort, or manipulate another person.
• Do not bypass purchase verification, subscription expiry, failed-payment handling, account restrictions, or fraud checks.
• Do not treat a paid plan as an emergency guarantee; paid features do not guarantee rescue, official dispatch, exact location, or contact response.

14) Minors and vulnerable users

StayKnown must not be used to target, exploit, groom, manipulate, threaten, or secretly monitor minors or vulnerable people.

• Under 13 users are not permitted to create an account or use StayKnown.
• Ages 13–15 require active guardian permission and supervision where allowed.
• Ages 16–17 require guardian permission or consent and lawful safety use where required.
• Do not use StayKnown to facilitate grooming, trafficking, kidnapping, coercion, exploitation, or unsafe contact.
• Do not use chat, stories, stickers, media, location, contact requests, or alerts to pressure a minor.
• If a minor is in immediate danger, contact emergency services or the appropriate local authority first.

15) Spam, mass messaging, and contact abuse

StayKnown contact and notification systems are safety channels, not marketing, intimidation, or harassment tools.

• Do not bulk-message contacts, users, strangers, or emails.
• Do not repeatedly trigger alerts to annoy, frighten, pressure, or shame someone.
• Do not use StayKnown as a broadcast, campaign, sales, or promotional system.
• Do not use automated tools to send alerts, invites, contact requests, messages, reports, or approvals.
• Do not add contacts without permission or lawful basis.
• Do not use multiple accounts to avoid message, contact, alert, plan, or enforcement limits.

16) Security, API, storage, and platform interference

StayKnown’s systems must not be attacked, bypassed, reverse engineered, scraped, or interfered with.

• Do not reverse engineer, disrupt, overload, scrape, or interfere with the Service.
• Do not abuse APIs, storage, signed URLs, Supabase, Edge Functions, push systems, email systems, payment systems, translation systems, live maps, or map routes.
• Do not access accounts, sessions, messages, media, location, contacts, wallet, subscriptions, safety gallery, or data that are not yours.
• Do not bypass row-level security, authentication, JWT/session checks, storage policies, backend validation, webhook verification, or plan checks.
• Do not use bots, automation, credential stuffing, brute force, denial-of-service, vulnerability testing, or scanning that harms users or service reliability.
• Report security issues privately through the Security Disclosure route.

17) Nigeria, United States, United Kingdom, EU, and global use

StayKnown may be used in different countries, but safety laws, emergency systems, telecom reliability, privacy expectations, and consent rules differ by location.

• In Nigeria, use StayKnown only for lawful personal, family, community, workplace, travel, school, or safety awareness with trusted people.
• Do not use StayKnown to shame, threaten, extort, monitor, expose, pressure, or control anyone.
• Network issues, power supply, road conditions, rural coverage, city congestion, and provider delays may affect alerts and location accuracy.
• If immediate danger is suspected, use appropriate local channels, which may include trusted family, local police, medical help, FRSC, NSCDC, NEMA, state emergency agencies, private security, or nearby responsible responders depending on the situation.
• StayKnown does not replace Nigerian police, ambulance, hospitals, fire service, road safety, civil defence, disaster management, or any official authority.

• In the United States, StayKnown is not 911, a public safety answering point, law enforcement, EMS, fire department, or rescue provider.
• In the U.K. and EU, StayKnown is not 999, 112, police, ambulance, fire service, or official emergency dispatch.
• Users must follow local laws on stalking, harassment, privacy, minors, employment, schools, telecom, location sharing, protective orders, and emergency-service misuse.
• If immediate danger is suspected, contact the official emergency number for the place where the event is happening.

18) Reports, review, enforcement, and appeals

StayKnown may investigate reports of misuse and take action to protect users, contacts, minors, vulnerable people, platform integrity, and the public.

• Violations may lead to warnings, feature limits, content removal, contact removal, account suspension, permanent ban, device restrictions, network restrictions, payment restrictions, or wallet restrictions.
• StayKnown may preserve relevant records where required by law or reasonably needed to investigate abuse, threats, fraud, or safety risk.
• StayKnown may cooperate with valid legal process or emergency requests where appropriate.
• StayKnown may restrict features before a full investigation is complete if immediate safety risk exists.
• Reports made in bad faith may themselves violate this policy.
• If you believe an enforcement action was a mistake, you may contact support and request review. Do not create new accounts to bypass restrictions.

19) Lawful requests and cooperation

StayKnown respects applicable laws and may respond to valid legal process. We may preserve or disclose information where required by law or necessary to enforce terms, protect rights and safety, prevent fraud, or prevent harm.

• StayKnown may preserve logs and records where required by law or reasonably needed to investigate abuse, threats, fraud, or safety concerns.
• StayKnown may cooperate with lawful requests involving credible threats, fraud, kidnapping, trafficking, exploitation, or immediate harm.
• StayKnown may reject, narrow, or question requests that are overbroad, unlawful, unsafe, or connected to misuse.
• StayKnown does not support covert surveillance or unlawful monitoring.

20) Contact and related policies

For acceptable-use questions, abuse reports, safety concerns, enforcement review, privacy concerns, or legal concerns, contact StayKnown support.

• Support: support@stay-known.com
• If you are in immediate danger, contact your local emergency number first.
• Use Abuse Reporting for stalking, harassment, impersonation, fake emergency use, unwanted contact, or unsafe behavior.
• Use Security Disclosure for vulnerability reports or platform-integrity concerns.
• Use Law Enforcement & Emergency Requests for official requests, preservation, or urgent legal concerns.