StayKnown Terms of Service for safety, approved contacts, live location, SOS, and secure communication.

1) Agreement summary

By accessing or using StayKnown, you agree to these Terms of Service and the policies linked in these Terms. If you do not agree, do not use StayKnown. StayKnown is a safety-awareness and trusted-contact service. It is not a police department, ambulance service, fire service, emergency dispatch center, rescue service, or official emergency response provider.

2) Acceptance of Terms

These Terms form a legal agreement between you and the operator of StayKnown. You accept these Terms when you access the website, create an account, use the app, start a Visit, use LIVE sharing, trigger SOS, send manual capture, use chat, upload media, manage contacts, pay for a plan, or otherwise use the Service.

If you use StayKnown on behalf of another person, dependent, company, school, nonprofit, agency, household, or organization, you represent that you have authority, permission, and a lawful basis to do so.

3) Eligibility and lawful use

• StayKnown is for lawful, safety-focused, consent-based use only.
• You must have legal capacity to use the Service, or must use it with required parent, guardian, organization, or lawful representative consent.
• You may not use StayKnown if doing so would violate a court order, protective order, restraining order, no-contact order, school rule, workplace rule, local law, platform rule, sanctions rule, or public-safety restriction.
• You may not use StayKnown to secretly track, pressure, control, threaten, intimidate, exploit, impersonate, or harass another person.
• If local law requires additional consent for location sharing, employee monitoring, family safety tools, minor use, or emergency-contact notification, you must comply with that law.

4) Accounts, identity, and security

• You are responsible for keeping your account, device, email, phone, passwords, and login methods secure.
• You must provide accurate account, profile, contact, subscription, and safety information where required.
• You must not create fake identities, impersonate another person, misrepresent your relationship to contacts, or submit false safety information.
• You must not share account access in a way that enables unsafe use, unauthorized tracking, false alerts, harassment, fraud, or data exposure.
• StayKnown may apply biometric, device-level, session, VPN, rate-limit, approval, or plan-gate protections to help secure the Service.
• StayKnown may suspend, restrict, or terminate access if account behavior creates safety risk, fraud risk, abuse risk, legal risk, or public-safety concern.

5) Safety-first use and prohibited conduct

StayKnown is built for real people, approved contacts, and responsible safety communication. You agree not to use StayKnown in any way that causes harm, creates fear, violates consent, violates law, or abuses emergency awareness.

• No stalking, harassment, threats, intimidation, coercive control, retaliation, bullying, or targeting.
• No hidden tracking, covert surveillance, unauthorized monitoring, or location collection without a lawful basis and required consent.
• No false emergencies, fake SOS events, false reports, prank alerts, hoaxes, swatting, or misuse that may waste emergency resources.
• No impersonation of users, contacts, law enforcement, medical staff, emergency responders, government officials, StayKnown staff, or trusted contacts.
• No facilitation of violence, trafficking, kidnapping, exploitation, extortion, burglary, hate, discrimination, doxxing, or real-world harm.
• No attempts to bypass plan limits, contact approval, VPN safety gate, SOS verification, device checks, rate limits, or security rules.
• No scraping, reverse engineering, unauthorized API use, botting, spam, mass messaging, or abuse of email/push delivery systems.
• No use of StayKnown to violate civil rights, protective orders, no-contact orders, workplace restrictions, school restrictions, or family court requirements.

6) Location, live map, SOS, manual capture, and emergency limits

Location-related features may include Visit sessions, LIVE sharing, SOS, manual emergency capture, chat maps, place labels, readable area descriptions, safety gallery context, and approved-contact map views.

• Location features depend on permissions, device state, GPS, network connectivity, battery behavior, VPN status, map providers, and third-party systems.
• Approved contacts may see location or safety context only through permitted StayKnown flows, such as active Visit, SOS, manual capture, or approved-contact chat map.
• StayKnown does not guarantee continuous service, exact location, building-level precision, real-time updates, successful notification delivery, or recipient response.
• StayKnown may block or warn users about VPN usage where VPN behavior can reduce safety reliability or location clarity.
• You must not use StayKnown location features to secretly track, monitor, pressure, or control another person.
• If you are in immediate danger, contact official emergency services first.

7) Approved contacts, consent, and notifications

StayKnown’s contact system is designed to support trusted, intentional, approved safety relationships. You are responsible for choosing appropriate contacts and using the contact system lawfully.

• You must not add contacts for spam, intimidation, harassment, surveillance, retaliation, or pressure.
• Emergency contacts and SOS responders may require approval or consent before receiving certain safety responsibilities or map access.
• If a person declines, removes themselves, blocks additions, or asks you to stop, you must respect that boundary.
• StayKnown may keep approval, consent, delivery, and audit records to prove authorization, reduce disputes, prevent abuse, and protect users.
• StayKnown may remove contacts, block contact requests, restrict alerts, or suspend accounts if contact features are misused.

8) Chat, media, stickers, voice notes, stories, and user content

StayKnown may include secure chat, stories, profile surfaces, media sharing, files, stickers, voice notes, translation, read receipts, message reactions, and location-aware safety context. You are responsible for the content you send, upload, create, or share.

• You must not send illegal, threatening, exploitative, hateful, abusive, harassing, sexually exploitative, stalking-related, violent, or deceptive content.
• You must not upload media or stickers that you do not have rights to use, including copyrighted, private, intimate, stolen, or unauthorized material.
• You must not use chat, stories, or profile features to impersonate, lure, exploit, threaten, dox, shame, extort, or coordinate harm.
• StayKnown may restrict, remove, review, preserve, or report content where needed to enforce rules, protect users, comply with law, or investigate credible safety risks.
• Translation, transcription, preview, thumbnail, moderation, and delivery systems may process message or media metadata where supported.
• Removing content from the user interface does not always mean it is immediately deleted from backups, logs, legal holds, abuse systems, or safety records.

9) Plans, subscriptions, payments, wallet, and refunds

StayKnown may offer free and paid plans, including Starter, Pro, and Pro Max, with different features, limits, pricing, renewal rules, availability, and safety gates. Some features may also depend on region, device, operating system, app version, account standing, and legal compliance.

• Pricing, plan benefits, billing period, renewal terms, taxes, and provider rules should be shown before purchase where required.
• Payments may be handled by app stores, Paystack, card processors, banks, or other approved payment providers.
• Paid plans do not guarantee rescue, emergency response, successful contact response, perfect location accuracy, or uninterrupted service.
• StayKnown may change features, plan limits, pricing, names, availability, or included benefits where legally permitted and with required notice.
• Refunds, cancellations, chargebacks, failed payments, downgrades, wallet/coin flows, and receipts are governed by the Billing & Refunds policy and applicable payment provider terms.
• You must not use payments, wallet, coins, receipts, or subscriptions for fraud, money laundering, scams, chargeback abuse, or illegal activity.

10) Intellectual property and feedback

• StayKnown, the StayKnown name, the 6 Clement Joshua service branding, logos, designs, software, interface, safety flows, text, graphics, icons, page structure, code, and product concepts are owned by the operator or its licensors.
• You may not copy, clone, resell, reverse engineer, modify, scrape, decompile, reproduce, or misuse StayKnown or its branding except where the law expressly allows.
• You may not use StayKnown trademarks, logos, safety language, screenshots, or branding to mislead people or imply endorsement.
• If you submit feedback, feature ideas, bug reports, or suggestions, StayKnown may use them to improve the Service without owing compensation unless a separate written agreement says otherwise.
• You keep rights to content you upload, but you grant StayKnown the permission needed to host, process, transmit, display, translate, store, moderate, and protect that content as part of the Service.

11) Platform integrity, security, exports, and sanctions

• You must not interfere with StayKnown systems, bypass safety gates, abuse APIs, overload infrastructure, exploit bugs, scrape data, or access accounts, sessions, media, contacts, maps, or data that are not yours.
• You must not attempt to disable, bypass, or manipulate contact approval, VPN safety gates, biometric protection, subscription gates, plan limits, device checks, rate limits, SOS verification, or safety escalation logic.
• You must not introduce malware, spyware, credential-stealing tools, automation abuse, surveillance tools, or harmful code.
• Access may be restricted where required by sanctions, export-control laws, platform rules, safety risk, fraud risk, or legal obligations.
• Security researchers must use responsible disclosure and must not access, expose, copy, alter, delete, or publish private user data.

12) Disclaimers and service limitations

• StayKnown is provided “as is” and “as available” to the maximum extent permitted by law.
• StayKnown does not guarantee uninterrupted service, perfect safety, exact location accuracy, real-time delivery, successful message delivery, successful email delivery, device compatibility, map accuracy, translation accuracy, recipient response, or emergency intervention.
• Third-party networks, mobile carriers, operating systems, app stores, payment processors, email providers, map providers, geocoding providers, translation providers, device manufacturers, GPS conditions, VPNs, and internet outages may affect service performance.
• StayKnown is a safety-awareness tool and does not replace police, ambulance, fire service, emergency dispatch, medical care, rescue service, security professionals, legal advice, or official emergency numbers.
• Users and contacts remain responsible for real-world decisions, including whether to call, check in, leave an area, contact authorities, seek medical care, or use official emergency services.

13) Limitation of liability and indemnity

• To the maximum extent permitted by law, StayKnown and its operator are not liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages.
• StayKnown is not responsible for delays, outages, inaccurate location, failed alerts, blocked emails, app store issues, payment provider issues, recipient inaction, user misuse, device problems, carrier problems, or third-party failures.
• Some jurisdictions do not allow certain limitations. Where those laws apply, limitations apply only to the maximum extent permitted.

You agree to defend, indemnify, and hold harmless StayKnown, its operator, service providers, licensors, and related parties from claims, losses, liabilities, damages, penalties, costs, and expenses arising from your misuse of the Service, violation of these Terms, violation of law, violation of another person’s rights, false information, unsafe conduct, or user content.

14) Enforcement, suspension, termination, and appeals

• StayKnown may warn, restrict, suspend, terminate, block, remove, throttle, downgrade, or disable accounts, devices, features, sessions, contacts, content, or payments where needed to enforce these Terms or protect safety.
• StayKnown may take immediate action for credible threats, stalking, harassment, false emergency misuse, impersonation, payment fraud, platform abuse, exploitation, or legal risk.
• StayKnown may preserve relevant records where needed for legal compliance, abuse review, fraud prevention, safety review, or dispute handling.
• You may stop using StayKnown at any time, but some records may remain as described in the Privacy Policy and Data Retention Policy.
• If you believe enforcement was a mistake, you may contact support to request review. StayKnown is not required to restore accounts, content, or access where risk remains.

15) Governing law, disputes, legal requests, and civil safety

These Terms are intended to be interpreted consistently with applicable laws in the places where StayKnown is lawfully offered and used. If any provision is found unenforceable, the remaining provisions remain effective to the maximum extent permitted by law.

• You agree to contact StayKnown support first so we can try to resolve account, billing, privacy, safety, or product concerns.
• Nothing in these Terms limits rights that cannot legally be limited in your jurisdiction.
• StayKnown may respond to valid legal process and emergency requests as described in the Law Enforcement & Emergency Requests policy.
• StayKnown may reject, narrow, preserve, or disclose information where permitted or required by law, safety need, court order, emergency circumstance, or valid legal process.
• You must not submit fake legal requests, impersonate officials, misuse reporting tools, or create false safety claims.

16) Contact and related policies

For account support, policy questions, billing questions, safety concerns, abuse reports, legal concerns, privacy requests, or security disclosure, contact StayKnown through the proper support route.

• Support: support@stay-known.com
• Use the Abuse Reporting page for stalking, harassment, impersonation, false emergencies, unwanted contact, or unsafe behavior.
• Use the Security Disclosure page for vulnerability reports.
• Use the Law Enforcement & Emergency Requests page for official requests.